Are Nolan’s Transport nationally and internationally recognized by accrediting bodies?
Yes. Nolan’s Interstate Transport are accredited by a number of various accrediting bodies including TruckSafe, HACCP, ISO 9000:2000 and many other associations. For full details on all of Nolan’s Transport’s accreditations, simply go to the Quality Assurance page, which can be located under the About Us link.
To what associations are Nolan’s Transport registered members?
Nolan’s are proud to be registered member of the following Associations:
Australian Trucking Association
Queensland Trucking Association, and
Australian United Fresh Transport Advisory Committee (AUFTAC)
What type of freight does Nolan’s Interstate Transport carry?
We transport both dry and refrigerated freight including fresh produce, boxed meat, fresh flowers, boxed dairy product and other various perishable, however we do not transport furniture.
Is the business web enabled?
Indeed, Nolan’s Transport is web enabled which allows real time information to all parts of our business, which can be offered to key stakeholders including customers, employees and suppliers, improving productivity and customer service.
What is the current size of Nolan’s Interstate Transport fleet?
Currently, Nolan’s fleet has in excess of 85 prime movers and comprises approximately 108 trailers, which make up our single, B-Double and road train combinations. Additionally, there are 30 body trucks in the local fleet. Prime movers are predominately made up of Kenworth and Volvo trucks.
Selection of prime movers is based upon reliability and performance, after sales service and driver acceptance. Refrigeration and trailing equipment are selected on thermal efficiencies.
Are all Nolan’s Transport vehicles able to track trailer temperature and vehicle location?
This business has to ability to real-time monitor and track al units within the fleet, 24 hours a day. This is achieved through the SB300 Thermo King refrigeration units and Trac-King equipment, which utilizes satellite and internet technology.
Does Nolan’s Interstate Transport have a Service Guarantee?
Our Service Guarantee is: To provide an uninterrupted and reliable delivery service, with maintaining freight integrity, Nolan’s Interstate Transport has a team of Tow Operators who are fully trained and abide by the same delivery and collection requirements as our own company drivers. We also have access to a wide range of premium subcontractors so that you, the customer, should never be in a position where we are unable to supply this quality service guarantee.
When should I call to book in freight?
Once you have an idea of what freight you have and where the freight is going to, it is important to book the freight in with the operations division. Freight that is collected locally will need to be booked in through the Local Operations Division on (07) 5466 2816 or via fax on (07) 5466 2848. There is also the option to email you freight requirements to email@example.com. Please provide operations staff with the following information.
1. What the product is?
2. Where it has to be collected from?
3. Who is paying for the freight?
4. What is the end destination?
5. Time for collection?
6. Weight of the product?
To avoid delays, it is important to make sure that your freight is ready before the truck arrives.
Do I need to send in paperwork with my freight?
Yes, it is always a good idea to send in any paperwork with your freight requirements, so that a copy of the consignment note can accompany the original paperwork to the end destination.
What time does the freight have to be booked in?
Ideally, freight that is required to be delivered into the central market system, needs to be arranged for collection before as early as possible as vehicles depart for Sydney at 12.00pm.
What if I want the freight to be delivered quickly?
Nolan’s Interstate Transport will make every effort to deliver your product as early as possible. Keep in mind that the driver has to drive the distance, and at times, delays out of our control can occur. If this is the case we will endeavour to keep you up to date with these details.
What are my Legal Obligations?
All consignors and receivers including transport companies have responsibilities in terms of the collection of freight. Under “Chain Of Responsibility” legislation, it is important to that you know what your obligations are to avoid prosecution under this legislation.
Is there a weight limit?
Yes, all transport companies have an obligation under law to transport your freight at the legal carrying capacity, which is not more that 1 tonne per pallet. Please make sure that you weight your freight, prior to putting the freight onto the vehicle. Also advise our staff if the weight of your product is likely to be in excess of 1 tonne pallet capacity, so that we can make special arrangements.
When I arrange to have freight collected can the drivers load it on the truck for me?
If freight is being collected off the farm, it is the direct responsibility of the Grower to load the freight onto the vehicle. Many drivers do not have the necessary skills or qualifications to use this specialised equipment. Under Workplace Health & Safety, Nolan’s staff are prevented from using this equipment on other people’s property, unless the owner has provided necessary training on the use of the equipment, and the machinery is mechanically sound.
Can a fridge van cool my product, even if the product is hot?
The short answer to this is NO. Refreigeration vans are designed to keep refrigerated products in a cool environment. These vans are not designed to reduce the temperature of an already heated product. Many products generate their own heat, therefore it is important to remember that the air flow to your products is essential in maintaining the cold chain. Already precooled products have a much better chance of arriving in optimum conditions, again this will depend upon outside air temperature as well. In Summer, outside air temperatures have been known to be in excess of 40 degrees Celcius. In these conditions it is very difficult to maintain optimum transit temperatures.